Automotive Service Advisor | Customer-Centric with Bonus

One to One Personnel Limited; Basildon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

24 days annual leave

Carry-over up to 5 days

Life Assurance

Company pension up to 5%

Private Medical Insurance

Bonus incentives and commissions

Monthly recognition awards

Job summary

One to One Personnel Limited in Heathrow is seeking an Automotive Service Advisor to manage service and repair bookings and deliver exceptional customer service. You will interpret customer needs, coordinate with the workshop, and maintain accurate service records in a fast-paced environment.

The role emphasizes teamwork, flexibility in hours, and a focus on quality, safety, and productivity while promoting additional services to customers and liaising with colleagues across the service team.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong communication and customer service focus.
• Able to interpret customer requirements clearly.
• Ability to work as part of a busy service team.
• Flexible approach to working hours.

Responsibilities

• Control and maximize service and repair bookings with accurate scheduling.
• Support and maintain customer service schedules, MOT and Licence requirements.
• Audit job cards for accuracy and procedures.
• Ensure service documentation is completed and defect procedures followed.
• Maintain a daily flow of quality job cards for costing.
• Uphold Health & Safety standards in the workshop.
• Allocate sublet order numbers and plan external work as needed.
• Respond to telephone and walk-in enquiries with professional greetings.
• Update marketing records for customers.
• Raise job cards with complete documentation.
• Promote additional services and products where appropriate.
• Collaborate with service advisors, parts staff, and workshop controller.

Skills

Organisational Skills

Customer Service

Communication

Team Player

Technical Awareness

DMS Knowledge

Time Management

Job description

One to One Personnel Limited in Heathrow is seeking an Automotive Service Advisor to manage service and repair bookings and deliver exceptional customer service. You will interpret customer needs, coordinate with the workshop, and maintain accurate service records in a fast-paced environment.

The role emphasizes teamwork, flexibility in hours, and a focus on quality, safety, and productivity while promoting additional services to customers and liaising with colleagues across the service team.