Automotive Service Advisor - Customer Care & Upsell

Vertu Motors plc; Birmingham; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance

Cashback discounts

Discounted service rates

Colleague purchase scheme

Share incentive

Pension

Maternity & Paternity

Job summary

Vertu Ford Birmingham is seeking a Service Advisor to join its well-established team. The role focuses on relationship management between customers and the workshop, ensuring outstanding satisfaction and clear communication throughout service or repair.

The successful candidate will have prior customer-facing service experience, strong customer focus, and the ability to thrive in a fast-paced environment while meeting targets. Training and benefits are provided.

Qualifications

• Customer-facing service experience essential.
• Customer focus and communication skills are paramount.
• Ability to work in a fast-paced environment while meeting targets.

Responsibilities

• Set customer expectations and maintain contact during service or repair.
• Upsell additional products and services.
• Follow up with customers to ensure satisfaction with work.

Job description

Vertu Ford Birmingham is seeking a Service Advisor to join its well-established team. The role focuses on relationship management between customers and the workshop, ensuring outstanding satisfaction and clear communication throughout service or repair.

The successful candidate will have prior customer-facing service experience, strong customer focus, and the ability to thrive in a fast-paced environment while meeting targets. Training and benefits are provided.