Service Advisor - Fast-Paced Auto Retail Career Growth

Vertu Motors plc; Newcastle upon Tyne; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

£33,213 basic salary

25 days holiday

Rewards platform

Staff discounts

Pension

Training & progression

Job summary

Vertu Ford Newcastle is seeking a Service Advisor to join our friendly, well-established team. You’ll be the link between customers and the workshop, delivering an outstanding service journey from start to finish.

We offer a £33,213 basic salary, 25 days holiday, pension, rewards platform, staff discounts and ongoing training with clear progression. Experience in customer-facing roles is essential; you will manage expectations, build relationships and drive additional product and service

Qualifications

• Previous experience in a customer-facing role (essential).
• Strong communication skills and a genuine passion for customer service.
• Confidence working in a fast-paced environment with targets and deadlines.

Responsibilities

• Welcome customers and understand their vehicle service or repair needs.
• Keep customers informed throughout the process, managing expectations at every stage.
• Identify opportunities to recommend additional products and services.
• Ensure every customer leaves satisfied with the service they’ve received.

Skills

Customer service

Communication skills

Relationship building

Job description

Vertu Ford Newcastle is seeking a Service Advisor to join our friendly, well-established team. You’ll be the link between customers and the workshop, delivering an outstanding service journey from start to finish.

We offer a £33,213 basic salary, 25 days holiday, pension, rewards platform, staff discounts and ongoing training with clear progression. Experience in customer-facing roles is essential; you will manage expectations, build relationships and drive additional product and service