Automotive Service Advisor — Customer Focus & Career Growth

Vertu Motors plc; Leicester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Share Incentive Scheme

Colleague Purchase Scheme

Preferential Service Rates

Enhanced maternity and paternity pay

Online rewards platform

Ongoing training and development

Career progression opportunities

Job summary

Vertu Toyota Leicester is seeking a customer-focused Service Advisor to join our high-performing Aftersales team. You will be the vital link between customers and the workshop, ensuring an exceptional experience from check-in to collection.

The role suits those who thrive in a busy environment, with opportunities for progression within the Vertu Group. We offer a competitive basic salary (up to £32,000 DOE), Monday to Friday 8:00am–5:30pm, and a 1 in 3 Saturday rota.

Qualifications

• Previous customer-facing service experience.
• Excellent communication and relationship-building skills.
• Strong customer service focus.
• Ability to work effectively in a fast-paced environment.
• Good organisational and administrative skills.
• Positive and professional approach.

Responsibilities

• Serve as the key link between customers and the workshop team to ensure a seamless service experience from check-in to collection.
• Manage customer expectations and keep customers informed during servicing and repair processes.
• Identify opportunities to recommend additional products and services to customers.
• Maintain high customer satisfaction by delivering consistent, high-quality support.
• Support the Aftersales team in achieving service targets and CSI benchmarks.

Skills

Customer service

Communication

Relationship-building

Organisational skills

Administrative skills

Professionalism

Job description

Vertu Toyota Leicester is seeking a customer-focused Service Advisor to join our high-performing Aftersales team. You will be the vital link between customers and the workshop, ensuring an exceptional experience from check-in to collection.

The role suits those who thrive in a busy environment, with opportunities for progression within the Vertu Group. We offer a competitive basic salary (up to £32,000 DOE), Monday to Friday 8:00am–5:30pm, and a 1 in 3 Saturday rota.