Service Advisor

PlanetRecruitment; Woking; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Full training

Career development

Friendly environment

Mon-Fri

Job summary

Planet Recruitment are recruiting for an experienced Service Advisor to join a well-established automotive business in Woking. This is a fantastic opportunity for a customer-focused individual who enjoys working in a busy environment and wants to be part of a friendly, professional team.

As a Service Advisor you will act as the key link between customers and the workshop, ensuring vehicles are booked in, repairs authorised and customers kept informed throughout the process.

Qualifications

• Customer-focused with excellent communication skills.
• Organised and able to prioritise effectively.
• Confident working in a busy environment.
• Professional, reliable and approachable.
• Comfortable using computer systems.
• Good problem solver with attention to detail.

Responsibilities

• Welcoming and advising customers.
• Booking vehicles into the workshop.
• Discussing repairs and preparing estimates.
• Liaising with technicians and monitoring vehicle progress.
• Ordering parts and managing workshop workflow.
• Updating customers throughout the repair.
• Preparing invoices and processing payments.
• Managing loan vehicles and workshop bookings.
• Maintaining accurate customer records.

Skills

Customer focus

Communication skills

Organised

Prioritisation

Team player

Computer literacy

Job description

Salary: GBP34000 - GBP40000 per annum

Planet Recruitment are recruiting for an experienced Service Advisor to join a well-established and successful automotive business in Woking.

This is a fantastic opportunity for a customer-focused individual who enjoys working in a busy environment and wants to be part of a friendly, professional team

The Role

As a Service Advisor, you will be the key link between customers and the workshop, ensuring vehicles are booked in, repairs are authorised and customers are kept informed throughout the process.

Key responsibilities include:

• Welcoming and advising customers
• Booking vehicles into the workshop
• Discussing repairs and preparing estimates
• Liaising with technicians and monitoring vehicle progress
• Ordering parts and managing workshop workflow
• Updating customers throughout the repair
• Preparing invoices and processing payments
• Managing loan vehicles and workshop bookings
• Maintaining accurate customer records

About You

We're looking for someone who is:

• Customer-focused with excellent communication skills
• Organised and able to prioritise effectively
• Confident working in a busy environment
• Professional, reliable and approachable
• Comfortable using computer systems
• A good problem solver with strong attention to detail
• Able to work well as part of a close-knit team

Motor trade experience is preferred but not essential. Candidates with strong customer service, hospitality, retail, recruitment or other transferable experience are encouraged to apply.

What's on Offer

• Monday-Friday working
• Full training and development
• Opportunity to join an established and growing business
• Friendly and professional working environment