Automotive Service Advisor

ASI Recruitment; Godalming; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

No weekend work

20 days holiday + Bank Holidays

Friendly environment

Long-term career opportunity

Job summary

ASI Recruitment is seeking an Automotive Service Advisor for a well-established independent garage in the Godalming area. Salary £35,000 - £40,000 with Monday to Friday, 8:00am - 5:30pm and no weekend work.

You'll manage bookings, update customers, and support workshop coordination to deliver a first-class service. Ideal candidates have previous Automotive Service Advisor experience, strong customer service, and the ability to prioritise a busy workload.

Qualifications

• Experience in automotive service roles with focus on customer service.
• Strong communication and organisational abilities.
• Familiarity with workshop processes and flow is a plus.

Responsibilities

• Manage customer bookings and service enquiries.
• Provide updates to customers during repairs.
• Prepare estimates and invoices.
• Liaise with technicians and monitor workshop progress.
• Support workshop scheduling and workflow management.
• Ensure efficient job completion and high customer satisfaction.

Skills

Customer service

Communication

Organised

Workshop operations

Job description

Customers may not remember every repair, but they'll remember every experience.

Automotive Service Advisor

Godalming Area | £35,000 - £40,000 Basic Salary | Monday to Friday

An excellent opportunity has arisen for an experienced Automotive Service Advisor to join a well-established independent specialist garage in the Godalming area.

This is a varied role that combines traditional Service Advisor duties with light workshop coordination responsibilities. Working alongside another Service Advisor, you'll help ensure the smooth day-to-day running of the workshop while delivering outstanding customer service.

The Role

• Managing customer bookings and service enquiries
• Providing updates to customers throughout the repair process
• Preparing estimates and invoices
• Liaising with technicians and monitoring workshop progress
• Supporting workshop scheduling and workflow management
• Ensuring jobs are completed efficiently and customers receive a first-class experience

This is not a productive workshop controller position, but candidates with some workshop control or workshop coordination experience will be at a distinct advantage.

About You

• Previous experience as an Automotive Service Advisor is essential
• Strong customer service and communication skills
• Organised and able to prioritise a busy workload
• Knowledge of workshop operations and job flow
• Workshop control experience would be beneficial but is not essential
• A positive, team-focused approach

What’s On Offer?

• £35,000 - £40,000 basic salary (depending on experience)
• Monday to Friday working hours only (8:00am - 5:30pm)
• No weekend work
• 20 days holiday plus Bank Holidays
• Friendly and supportive independent specialist environment
• Stable, long-term career opportunity

If you're an experienced Service Advisor looking for a role that offers greater involvement in workshop operations, while maintaining a healthy work-life balance with no weekends, we'd love to hear from you.