Automotive Service Admin — Path to Service Advisor

Octane Recruitment; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday including bank on bank

Additional holiday with length of this

Accredited Service Advisor progression

Free annual Class 4 MOT

Company pension

Personal Accident Scheme

Employee referral bonus scheme

Cycle to Work and EV Salary Sacrifice

Paid paternity leave

Free on-site parking

Company uniform provided

Job summary

Octane Recruitment is recruiting for a Service Administrator role at an established commercial vehicle dealership in Bicester. The position involves welcoming customers, handling service enquiries, and supporting Service and Parts Advisors, with a focus on accurate records and professional reception duties.

The role offers a permanent, full-time contract with a salary of £29,410.94 per annum, 44.5 paid hours per week, rotating early/late shifts, and benefits including holiday entitlement,

Qualifications

• Previous customer service or administration experience
• Strong communication skills and a professional telephone manner
• Confident using Microsoft Office, including Excel, Word and Outlook
• Good organisational skills and attention to detail
• Ability to manage multiple tasks within a busy environment
• Experience using Kerridge or automotive dealer management systems is advantageous
• Previous automotive dealership or service reception experience is desirable

Responsibilities

• Welcome customers and manage service reception enquiries
• Answer telephone calls and support Service and Parts Advisors
• Prepare workshop job cards and arrange customer pre-calls and follow-up calls
• Update customers on vehicle servicing and repair progress
• Process retail invoices and maintain accurate service records
• Monitor work in progress (WIP) and support workshop scheduling
• Maintain a professional reception and customer waiting area

Skills

Customer service

Administration

Microsoft Office

Tools

Excel

Word

Outlook

Kerridge

Job description

Octane Recruitment is recruiting for a Service Administrator role at an established commercial vehicle dealership in Bicester. The position involves welcoming customers, handling service enquiries, and supporting Service and Parts Advisors, with a focus on accurate records and professional reception duties.

The role offers a permanent, full-time contract with a salary of £29,410.94 per annum, 44.5 paid hours per week, rotating early/late shifts, and benefits including holiday entitlement,