Automotive Parts Retail Associate

GSF Car Parts Limited; Nottingham; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Discounts on brand names

Financial wellbeing products

Volunteer time off

Training and career progression

Descripción de la vacante

GSF Car Parts Limited is seeking a Retail Assistant to deliver excellent customer service, support face-to-face sales, and handle click-and-collect orders. You will build strong customer relationships while contributing to branch targets and maintaining a neat, welcoming store environment.

Candidates should have proven customer service or sales experience, enjoy working in a team, and be confident with IT systems.

Formación

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

Responsabilidades

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Always working towards the achievement of relevant set KPI’s.

Conocimientos

Customer service

Sales/retail

Team player

Attention to detail

IT literacy

Car parts knowledge

MS Office

MAM

Allicat

Positive attitude

Herramientas

MS Office

MAM

Allicat

Descripción del empleo

GSF Car Parts Limited is seeking a Retail Assistant to deliver excellent customer service, support face-to-face sales, and handle click-and-collect orders. You will build strong customer relationships while contributing to branch targets and maintaining a neat, welcoming store environment.

Candidates should have proven customer service or sales experience, enjoy working in a team, and be confident with IT systems.