Automotive Parts Retail Advisor

GSF Car Parts LTD; Southampton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave including bankhol

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Discounts on brands

Financial wellbeing products

Volunteer time off

Job summary

GSF Car Parts is seeking a Retail Assistant in Southampton to deliver excellent customer service, handle click and collect orders, and contribute to branch targets. You will assist trade and retail customers, pick parts from the warehouse, answer queries, and maintain tidy customer areas.

The role is target-driven with opportunities to promote product promotions and develop knowledge through our portals. A positive team player with IT confidence will thrive here.

Qualifications

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI's.

Skills

Customer service

Sales experience

Target driven

IT proficiency

Team player

Attention to detail

Knowledge of car parts

MS Office

MAM

Allicat

Tools

MS Office

MAM

Allicat

Job description

GSF Car Parts is seeking a Retail Assistant in Southampton to deliver excellent customer service, handle click and collect orders, and contribute to branch targets. You will assist trade and retail customers, pick parts from the warehouse, answer queries, and maintain tidy customer areas.

The role is target-driven with opportunities to promote product promotions and develop knowledge through our portals. A positive team player with IT confidence will thrive here.