Casual Car Parts Retail Associate: Customer-Driven Sales

GSF Car Parts Limited; England; Presencial; GBP 12.000 - 15.000; Jornada completa

Descripción de la vacante

GSF Car Parts Limited is recruiting a Casual Retail Assistant to deliver excellent customer service across trade and retail customers, handle click and collect orders, and support the sales team in promotions.

You will pick parts from the warehouse, assist customers in-store, resolve queries, check returns, and help maintain a clean, inviting branch environment. You will contribute to achieving branch KPIs while developing product knowledge through the training portal.

Formación

• Proven customer service or sales/retail experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Confident user of IT and computer systems.
• Knowledge of car parts or automotive industry advantageous.
• Knowledge of MAM, Allicat and MS Office desirable.

Responsabilidades

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise performance and sales promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Conocimientos

Customer service

Sales/retail

Team player

Attention to detail

IT literacy

Herramientas

MAM

Allicat

MS Office

Descripción del empleo

GSF Car Parts Limited is recruiting a Casual Retail Assistant to deliver excellent customer service across trade and retail customers, handle click and collect orders, and support the sales team in promotions.

You will pick parts from the warehouse, assist customers in-store, resolve queries, check returns, and help maintain a clean, inviting branch environment. You will contribute to achieving branch KPIs while developing product knowledge through the training portal.