Automotive Parts Retail Associate | Customer & Sales

GSF Car Parts Limited; Milton Keynes; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Bonus scheme

Annual leave 28 days

Flu vaccination

Health tools

Pension guidance

Life assurance

Brand discounts

Financial wellbeing

Volunteer days

Training & progression

Job summary

GSF Car Parts Limited is seeking a Retail Assistant at our Milton Keynes branch to deliver excellent customer service, handle face-to-face sales, service click and collect orders, and build lasting relationships with trades and retail customers.

The role involves 25 hours per week, Monday to Friday with alternate Saturdays, with duties including picking parts, supporting promotions, maintaining tidy customer areas, and contributing to team KPIs using our digital tools and training resources.

Qualifications

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Skills

Customer service

Sales/retail

Target driven

Communication skills

IT proficiency

Teamwork

Attention to detail

Knowledge of car parts

Tools

MS Office

MAM

Allicat

Job description

GSF Car Parts Limited is seeking a Retail Assistant at our Milton Keynes branch to deliver excellent customer service, handle face-to-face sales, service click and collect orders, and build lasting relationships with trades and retail customers.

The role involves 25 hours per week, Monday to Friday with alternate Saturdays, with duties including picking parts, supporting promotions, maintaining tidy customer areas, and contributing to team KPIs using our digital tools and training resources.