Retail Assistant: Customer Care & Sales Champion

GSF Car Parts; West Yorkshire; On-site; GBP 9,000 - 13,000; Part time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Job summary

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service, drive face-to-face sales, and service click and collect orders. You will build sound relationships with customers and support branch targets while maintaining a professional appearance.

The role emphasises working in a team, using IT systems confidently, and promoting a positive image of the company as part of daily duties.

Qualifications

• Proven customer service or sales/retail experience in a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills and attention to detail.
• Positive approach to customer queries with problem solving.
• Confident user of IT and computer systems including MS Office.

Responsibilities

• Serve trade and retail customers for click and collect and general orders whilst maximising sales.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on product promotions by answering queries by phone or email.
• Satisfy customer needs regarding part orders, returns or queries.
• Check returns for resale, warranty or surcharge.
• Maintain clean and tidy customer facing areas and support KPI achievement.

Skills

Customer service

Sales/retail

Team player

IT literacy

Tools

MS Office

MAM

Allicat

Job description

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service, drive face-to-face sales, and service click and collect orders. You will build sound relationships with customers and support branch targets while maintaining a professional appearance.

The role emphasises working in a team, using IT systems confidently, and promoting a positive image of the company as part of daily duties.