Automotive Parts Sales Associate

GSF Car Parts Limited; Newport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus potential based on performance

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension advice

Life assurance

Employee discounts

Job summary

GSF Car Parts Limited is seeking a Retail Assistant to deliver excellent customer service, handle face-to-face sales, and service click and collect orders while building sound relationships with customers.

You’ll pick parts from the warehouse, assist on promotions, answer queries, and help maintain a clean, professional branch environment. A positive, customer-focused attitude and basic IT skills are essential.

Qualifications

• Proven customer service or sales/retail experience in a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries and proactive in finding resolutions.
• Confident user of IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or automotive industry advantageous but not essential.
• Knowledge of MS Office, MAM and Allicat is desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximising sales.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and sales promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Promote a good image of the company by representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Skills

Customer service experience

Sales/retail experience

Teamwork

Attention to detail

IT literacy

Positive attitude

Tools

MS Office

MAM

Allicat

Job description

GSF Car Parts Limited is seeking a Retail Assistant to deliver excellent customer service, handle face-to-face sales, and service click and collect orders while building sound relationships with customers.

You’ll pick parts from the warehouse, assist on promotions, answer queries, and help maintain a clean, professional branch environment. A positive, customer-focused attitude and basic IT skills are essential.