Car Parts Retail Advisor - Bonus & Career Growth

GSF Car Parts; Sefton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Discounts from big brands

Financial wellbeing products

Paid volunteer leave

Training and career progression

Job summary

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service, support click-and-collect orders and develop strong customer relationships across our branches.

You will work in a fast-paced team, handle queries, promote promotions and ensure high standards in customer-facing areas. Experience in retail is preferred; automotive knowledge is advantageous but not essential.

Qualifications

• Proven customer service or sales/retail experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills and problem-solving approach.
• Confident with IT and computer systems; knowledge of MS Office desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders, maximising sales.
• Pick parts from the warehouse to fulfil customer orders.
• Assist sales team with product promotions and handle telephone/online queries.
• Satisfy customer needs regarding part orders, returns or queries.
• Check returns for resale, warranty or surcharge.
• Contribute to team performance and achieve sales KPIs.
• Use the E-learning portal to develop product knowledge.
• Keep customer-facing areas clean and tidy.
• Develop strong relationships with customers and understand garage needs.
• Promote a professional image and company values.

Skills

Customer service

Sales mindset

Target driven

IT/computer systems

Teamwork

Attention to detail

Automotive knowledge (advantage)

MAM

MS Office

Tools

MS Office

MAM

Allicat

Job description

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service, support click-and-collect orders and develop strong customer relationships across our branches.

You will work in a fast-paced team, handle queries, promote promotions and ensure high standards in customer-facing areas. Experience in retail is preferred; automotive knowledge is advantageous but not essential.