Automotive Service Advisor | Bonus + Company Car

ACS Automotive; Leatherhead; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Company car

Pension

28 days annual leave

Job summary

ACS Automotive in Leatherhead is seeking a Service Advisor to join the Aftersales team. You will greet customers, book vehicles into the workshop and accurately record requirements, while managing expectations throughout the service and repair process.

The role is full-time, Monday to Friday with occasional Saturdays, offering a competitive basic salary of £31,000–£34,000 plus a bonus up to £6,500 and a company car after 6 months. A pension and 28 days leave are included.

Qualifications

• Minimum 1 year's experience as a Service Advisor.
• Previous automotive Aftersales experience is essential.
• Pinnacle DMS experience is highly desirable.

Responsibilities

• Welcoming customers and providing a professional and friendly service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Keeping customers updated on the progress of their vehicle.
• Discussing additional work and repair requirements with customers.
• Obtaining authorisation for additional work where required.
• Preparing and explaining invoices on completion of work.
• Maintaining accurate customer records and updating relevant systems.
• Delivering excellent customer satisfaction and encouraging repeat business.

Skills

Customer service

Communication skills

Tools

Pinnacle DMS

Job description

ACS Automotive in Leatherhead is seeking a Service Advisor to join the Aftersales team. You will greet customers, book vehicles into the workshop and accurately record requirements, while managing expectations throughout the service and repair process.

The role is full-time, Monday to Friday with occasional Saturdays, offering a competitive basic salary of £31,000–£34,000 plus a bonus up to £6,500 and a company car after 6 months. A pension and 28 days leave are included.