Automotive Service Advisor – Weekdays, Bonus & Benefits

Confidential; Epsom; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bonus scheme

Company pension

Life insurance

Employee benefits

Zusammenfassung

Confidential in Epsom, Surrey is seeking a Service Advisor to join a busy Aftersales team. You will be the main contact between customers and the workshop, delivering high standards of service throughout the vehicle service and repair journey.

The role requires at least 2 years of experience, a full UK driving licence, and excellent customer service and communication skills. Competitive salary with bonus and a supportive team environment.

Qualifikationen

• 2+ years' experience as a Service Advisor.
• Experience in automotive/motor industry helpful.
• Dealership or busy workshop experience.
• Excellent customer service and relationship-building skills.
• Strong communication skills in person and over the phone.
• Experience coordinating bookings and managing expectations.

Aufgaben

• Welcoming customers and building professional relationships.
• Understanding customer requirements and providing clear advice.
• Providing accurate estimates for repair costs and completion times.
• Booking and scheduling vehicles into the workshop.
• Liaising with technicians, workshop control and parts departments.
• Considering workshop capacity and parts availability when scheduling work.
• Keeping customers informed throughout the service and repair process.
• Advising customers of additional or recommended work.
• Arranging courtesy/loan vehicles when required.
• Ensuring a professional experience from booking to handover.

Kenntnisse

Customer service

Relationship-building

Communication

Organisational skills

Time management

Telephone manner

Driving licence

Tools

Bookings system

Jobbeschreibung

Confidential in Epsom, Surrey is seeking a Service Advisor to join a busy Aftersales team. You will be the main contact between customers and the workshop, delivering high standards of service throughout the vehicle service and repair journey.

The role requires at least 2 years of experience, a full UK driving licence, and excellent customer service and communication skills. Competitive salary with bonus and a supportive team environment.