Automotive Customer Experience Advisor (Onsite Training)

Arvato; Datchet; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

On-site gym

Employee discounts

Life insurance

Pension scheme

Training and development

Job summary

ArvatoConnect is recruiting a Customer Services Advisor based in Datchet. You’ll join a team delivering high-quality customer experiences with a focus on accuracy and service. The role includes comprehensive training and development, starting with full-time on-site instruction in Datchet.

After training, a hybrid pattern applies (minimum 2 days on-site per week). You’ll work in a regulated environment handling financial settlements, contract changes, and customer inquiries with empathy and

Qualifications

• Ability to organise and coordinate tasks in a high-volume, detail-oriented environment.
• Strong customer service mindset with excellent communication skills.
• Comfort with using multiple digital tools and systems.

Responsibilities

• Deliver exceptional customer experiences and handle transactions accurately the first time.
• Use product knowledge to guide customers and act as a trusted ambassador.
• Respond to queries around financial settlements and contract changes within regulatory guidelines.

Skills

Organizational skills

Customer service

Written & verbal communication

Digital tools

Teamwork

Tools

Outlook

CRM system

Job description

ArvatoConnect is recruiting a Customer Services Advisor based in Datchet. You’ll join a team delivering high-quality customer experiences with a focus on accuracy and service. The role includes comprehensive training and development, starting with full-time on-site instruction in Datchet.

After training, a hybrid pattern applies (minimum 2 days on-site per week). You’ll work in a regulated environment handling financial settlements, contract changes, and customer inquiries with empathy and