Automotive Customer Resolutions Specialist (Hybrid)

Arvato Limited; Datchet; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

On-site gym

Life insurance

Company pension (after qualifying)

Job summary

Arvato Limited in Datchet is seeking a Customer Resolutions Advisor to manage automotive customer complaints from first contact to final resolution. You will gather information, liaise with internal teams and the client, and provide clear, well-reasoned outcomes that align with agreed processes and SLAs.

The role demands strong communication, attention to detail, and the ability to stay commercially aware while delivering a positive customer experience. Training will support career growth.

Qualifications

• Proven experience in customer service and complaints handling.
• Strong investigative skills with adherence to processes.
• Clear written and verbal communication abilities.
• Comfort with digital tools and multiple systems.

Responsibilities

• Handle inbound calls from customers and clients.
• Take ownership of complaints and resolve in line with SLAs.
• Maintain high level of service and accuracy.
• Manage workload and meet individual KPIs.
• Draft professional outbound emails and follow policies.

Skills

Customer service

Complaint handling

Investigative skills

Verbal communication

Written communication

Time management

Tools

Outlook

CRM

Internal portals

Job description

Arvato Limited in Datchet is seeking a Customer Resolutions Advisor to manage automotive customer complaints from first contact to final resolution. You will gather information, liaise with internal teams and the client, and provide clear, well-reasoned outcomes that align with agreed processes and SLAs.

The role demands strong communication, attention to detail, and the ability to stay commercially aware while delivering a positive customer experience. Training will support career growth.