Lead Automotive Contact Centre Operations – Onsite

Arvato Limited; Datchet; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Discretionary Annual Bonus

Pension Scheme 4% matched

Life Insurance 4x salary

25 days annual leave + 8 bank holidays

24/7 Health and Wellbeing Support

Exclusive Discounts MyRewards

Job summary

Arvato Limited in Datchet, Surrey, is seeking an Operations Manager to lead and develop a team, partnering with Resource Planning, Quality & Training, and Ops Support to deliver SLA/KPI targets in an FCA-regulated environment.

This permanent, on-site role requires strong leadership, client-facing skills, and the ability to drive process improvements, technology adoption, and excellent customer outcomes while maintaining regulatory compliance.

Qualifications

• Experience in a fast-paced contact centre environment.
• Experience operating within an FCA regulated environment and delivering compliant customer outcomes.
• Strong stakeholder and client management experience.
• Ability to work onsite at Datchet five days per week with occasional flexibility for home working.

Responsibilities

• Lead and develop your team to meet and exceed operational goals.
• Serve as central point of contact for clients and deliver through operational excellence.
• Focus on enhancing operational efficiency and customer experience.
• Ensure all regulated requirements are met in delivering quality services.
• Embrace and lead the implementation of new technologies to add value.
• Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers.
• Support the Quality Management framework and ensure all Financial Regulatory requirements are met.
• Ensure future skills needs are met through effective talent management.

Skills

Leadership

Client facing

Automotive

FCA regulations

Genesys CRM

Data analytics

Communication

Team development

Analytical

Strategic thinking

Tools

Genesys

Job description

Arvato Limited in Datchet, Surrey, is seeking an Operations Manager to lead and develop a team, partnering with Resource Planning, Quality & Training, and Ops Support to deliver SLA/KPI targets in an FCA-regulated environment.

This permanent, on-site role requires strong leadership, client-facing skills, and the ability to drive process improvements, technology adoption, and excellent customer outcomes while maintaining regulatory compliance.