Customer Service Advisor

Arvato Limited; Datchet; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days + holidays pro rata

On-the-job training

Life insurance

Pension

Staff discounts

Employee assistance

Shuttle bus

Awards program

Career opportunities

Datchet office gym

Breakfast club

Job summary

Arvato Limited in Datchet is seeking a Customer Services Advisor to deliver outstanding service in the automotive sector. The role requires onsite work five days a week, with a hybrid option after sign‑off, and a comprehensive training programme from 12th October to 13th November 2026.

The position offers a permanent contract, starting 12 October 2026, with a salary of £27,976 per annum. You will join a team focused on accurate, high-quality customer interactions and regulatory-compliant support.

Qualifications

• Organise and coordinate tasks in a high-volume, detail-oriented environment.
• Deliver excellent customer service in a dynamic, fast-paced setting.
• Strong verbal and written communication skills.
• Comfortable with digital tools (Outlook, databases, portals).
• Willingness to learn multiple systems.

Responsibilities

• Deliver an outstanding customer experience with accurate transactions first time.
• Use product and service knowledge to guide customers.
• Respond to queries about financial settlements and contracts within regulatory framework.
• Support customers through changes to financial agreements with timely resolutions.
• Handle sensitive situations with empathy and ownership.
• Resolve concerns with a solution-focused approach.
• Be a consistent, approachable point of contact for queries.
• Collaborate with teams to meet customer needs.
• Build trust by being open, respectful and reliable.
• Follow commitments and keep customers informed.
• Provide high-quality service to those in vulnerable circumstances.
• Follow internal processes and complete admin tasks carefully.

Job description

Location: Based in Datchet SL3 9LL just off the M4

Salary: £27,976 pa

Working Model: Requirement to be onsite 5 days a week for a minimum of 12 weeks. Hybrid model (min 2 days on-site per week) once signed off by line manager.

Applicants must have full availability to attend full-time on-site training; 12th October to 13th November (Monday to Friday, 9am-6pm)

Contract: Permanent Role

Start Date: 12th October 2026

About us

In a world where change is constant,ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

The Role

We are seeking committed individuals to deliver exceptional customer experiences in the automotive sector. Our team members are valued for their dedication, adaptability, and strong communication skills. They ensure high levels of accuracy in their work and manage a variety of tasks while providing excellent customer service.Join us as a Customer Services Advisor, where you’ll play a vital role in supporting our customers. Your contributions will be essential to our team’s success. Through our comprehensive training programme, we’ll support your development and career growth.

What you’ll do:

• Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
• Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
• Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
• Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
• Use a solution-focused mindset to resolve customer concerns, drawing on your dispute and objection-handling skills to explore options and achieve fair outcomes
• Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
• Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
• Build meaningful trust with customers by being open, respectful, and reliable in all interactions
• Follow through on commitments made, ensuring customers receive the support and information they were promised
• Deliver inclusive, high-quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
• Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care

What you’ll bring to the table:

Ability to organise and coordinate tasks in a high-volume, detail-oriented, and quality-focused environment

Ability to thrive in a dynamic, fast-paced setting while delivering excellent customer service

Good verbal and written communication

Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals

Exposure to environments with high volumes of customer interactions is desirable, but not essential. If you're passionate about delivering great service with strong transferable skills, we'd love to hear from you

Familiarity with regulated settings such as Financial Services can be helpful, though not required. We welcome applicants from all customer service backgrounds, full training will be provided to support your success in the role

Benefits:

• 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
• Excellent on the job training and on-going core skills development
• Life insuranceand access to a company pension scheme (after qualifying period)
• Exclusive staff discounts at holiday, leisure & other retailers,so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing
• A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
• Monthly employee-voted awards to recognise your achievements
• Unique career opportunities
• A chance to work as part of a great team in a rewarding role
• Fantastic facilities at our Datchet office including on-site gym
• Breakfast Club

• Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required
• You will need a quiet and comfortable ergonomic workstation when working remotely
• Full availability during training required, Monday to Friday 9am-6pm and a willingness to work hybrid upon sign off from line manager, with a minimum of 2 days on site at our Datchet location on a ongoing basis.

Diversity & Inclusion StatementIt’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.