Automotive Bodyshop Customer Care Advisor

ARC Recruits; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive repair center in Southend-on-Sea is seeking a talented Bodyshop Customer Service Advisor. The role involves efficiently handling customer enquiries, managing communication via phone and email, and ensuring a smooth process for vehicle repairs. Ideal candidates should have experience in the automotive industry, strong communication, and customer service skills. This position offers a dynamic and customer-focused work environment, ideal for someone passionate about delivering exceptional service.

Qualifications

• Previous experience as a Customer Service Advisor in the Automotive industry.
• Strong team player with excellent communication skills.
• Proven customer service expertise.

Responsibilities

• Work efficiently in a fast-paced accident repair centre.
• Handle customer requirements for vehicle repair.
• Manage calls, emails, and customer enquiries.
• Process new work and claims.
• Update customers on the progress of repairs.
• Book in new authorised work.
• Assist with recoveries.

Skills

Customer service skills

Communication skills

Team player

Job description

A leading automotive repair center in Southend-on-Sea is seeking a talented Bodyshop Customer Service Advisor. The role involves efficiently handling customer enquiries, managing communication via phone and email, and ensuring a smooth process for vehicle repairs. Ideal candidates should have experience in the automotive industry, strong communication, and customer service skills. This position offers a dynamic and customer-focused work environment, ideal for someone passionate about delivering exceptional service.