Service Advisor - Upsell & CSI Champion

Jago Consultants; Crawley Down; On-site; GBP 27,000 - 33,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor near Crawley to join our automotive team. You will confidently explain service requirements to customers, provide cost estimates, and help manage timelines and collection arrangements.

You will also upsell relevant products and maintain accurate job cards and records in our in-house system. We value strong customer service skills and a proactive approach to CSI, with experience in the motor garage environment and a valid driving licence.

Qualifications

• Excellent communication skills required.
• Full driving licence essential.
• Experience as a Service Advisor is preferred.

Responsibilities

• Inform customers about required service and repair work in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Upsell additional products as appropriate to customers' needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Excellent communication skills

Education

Full driving licence

Job description

Jago Consultants is seeking a Service Advisor near Crawley to join our automotive team. You will confidently explain service requirements to customers, provide cost estimates, and help manage timelines and collection arrangements.

You will also upsell relevant products and maintain accurate job cards and records in our in-house system. We value strong customer service skills and a proactive approach to CSI, with experience in the motor garage environment and a valid driving licence.