Prestige Auto Service Advisor | Growth & Training

Sytner Group; Warwick-on-Eden; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity/adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Warwick is seeking a motivated Service Advisor to be the vital link between customers and the workshop. You will explain vehicle servicing options, keep customers updated at every stage, and liaise with technicians to ensure vehicles are ready on time.

No prior experience is required as in-house Learning & Development and BMW factory courses support your career. Strong organisation and customer service skills help you thrive in a busy, rewarding environment with excellent benefits.

Qualifications

• Willingness to learn and progress; training is provided in-house and via BMW manufacturer courses.
• Excellent organisational skills and attention to detail are desirable.
• Strong customer service mindset to handle busy day-to-day interactions.
• Familiarity with Kerridge is advantageous but not essential.

Responsibilities

• Explain vehicle servicing options to customers and gather their needs.
• Liaise with technicians/workshop control to track vehicle status and readiness.
• Keep customers informed and answer questions at every stage of the service.
• Provide informed advice on products and services to customers.

Skills

Customer service

Organisational skills

Communication

Tools

Kerridge

Job description

Sytner Warwick is seeking a motivated Service Advisor to be the vital link between customers and the workshop. You will explain vehicle servicing options, keep customers updated at every stage, and liaise with technicians to ensure vehicles are ready on time.

No prior experience is required as in-house Learning & Development and BMW factory courses support your career. Strong organisation and customer service skills help you thrive in a busy, rewarding environment with excellent benefits.