Customer-Focused Service Advisor: BMW Certification & Growth

Halliwell Jones Ltd; Llandudno Junction; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

22 days holiday + birthday off

BMW Employee Car Scheme

Team-oriented culture

Specialist BMW training

BMW certification accreditation

Clear progression path

Modern high-spec facility

Life Assurance

Job summary

Halliwell Jones (North Wales) Ltd is seeking a motivated Service Advisor to deliver outstanding customer service at our premium workshop environment. You will manage bookings, provide clear updates and ensure every interaction reflects our quality brands.

The role requires strong communication, familiarity with dealership systems such as Kerridge or CDK, and a professional, organised approach. Benefits include generous holiday, BMW car scheme opportunities, and ongoing training.

Qualifications

• Experience in a customer-facing role within the automotive sector is preferred.
• Strong understanding of vehicle servicing and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with dealership management systems (Kerridge, CDK) and Microsoft Office.

Responsibilities

• Act as the key liaison between customers and the workshop, providing a professional and welcoming experience.
• Manage customer bookings and vehicle drop-offs for servicing, repairs, and MOTs.
• Provide clear explanations of work required, costs and timescales, ensuring customer expectations are effectively managed.
• Keep customers informed throughout the repair and servicing process with regular updates.
• Work closely with the workshop team to ensure vehicles are completed efficiently and to a high standard.
• Identify and communicate any additional work or maintenance requirements to customers.
• Support the team in achieving customer satisfaction, productivity and operational targets.
• Ensure all customer interactions are handled professionally and in accordance with brand standards.

Skills

Customer service

Communication

Organisation

Team player

Multitasking

Dealership systems

Microsoft Office

Tools

Kerridge

CDK

Microsoft Office

Job description

Halliwell Jones (North Wales) Ltd is seeking a motivated Service Advisor to deliver outstanding customer service at our premium workshop environment. You will manage bookings, provide clear updates and ensure every interaction reflects our quality brands.

The role requires strong communication, familiarity with dealership systems such as Kerridge or CDK, and a professional, organised approach. Benefits include generous holiday, BMW car scheme opportunities, and ongoing training.