Service Advisor

Dick Lovett; West of England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Dick Lovett BMW Bristol is seeking an experienced Service Advisor to deliver top-tier customer service in servicing and repairs. You will book services, process repair orders and clearly communicate any required work to customers.

Join our official manufacturer environment with full training and a focus on teamwork with the Workshop. A strong knowledge of Kerridge and Microsoft Office helps you coordinate tasks and keep customers informed.

Qualifications

• Minimum two years experience in a service department in a franchised dealership.
• Full clean UK driving license.
• Knowledge of Microsoft Office and Excel.
• Familiarity with Kerridge warranty procedures advantageous.

Responsibilities

• Deliver a great experience for our customers in servicing and repairs.
• Booking services
• Completing repair orders
• Communicating any required repairs to our customers
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales

Tools

Microsoft Office

Excel

Kerridge

Job description

Job Description

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Key responsibilities:

• Deliver a great experience for our customers in for servicing and repairs
• Booking services
• Completing repair orders
• Communicating any required repairs to our customers
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales

Essential Qualifications:

• A minimum of two years experience working in a Service department in a franchised dealership
• A full clean UK driving License
• Knowledge of Microsoft Office, Excel and Kerridge
• Familiarity of warranty procedures would be advantageous but not essential

If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop. You will receive full manufacturer training and future proof your career for new technologies as they emerge into the car industry.

We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role.

Our BMW Dealership in Bristol are looking to appoint an accomplished and enthusiastic Service Advisor.

At Dick Lovett we believe passionately in and champion ‘Customer Satisfaction through Staff Satisfaction’. It is very simple; if we do everything to look after our staff, they will give exceptional service to our customers.

If you are someone who embraces the values of both the BMW brand and Dick Lovett Group, whilst being able to prioritise and manage your own workload, this could be the opportunity for you.