Auto Service Advisor – Customer Care & Upsell Expert

Jago Consultants; Tandridge; On-site; GBP 27,000 - 33,000; Full time

Job summary

Jago Consultants has partnered with a main dealership in the Croydon area near Mitcham, Sutton, Purley, Coulsdon, Bromley and Caterham, seeking a Service Advisor.

The role involves advising customers on vehicle service and repairs, detailing estimated costs, upselling appropriate products, and handling invoices and records.

Candidates should have experience as a Service Advisor in a motor garage, a full driving licence, and excellent communication skills.

Qualifications

• Previous experience as a Service Advisor within a motor garage.
• Full driving licence.
• Excellent communication skills.

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Customer service

Communication skills

Full driving licence

Job description

Jago Consultants has partnered with a main dealership in the Croydon area near Mitcham, Sutton, Purley, Coulsdon, Bromley and Caterham, seeking a Service Advisor.

The role involves advising customers on vehicle service and repairs, detailing estimated costs, upselling appropriate products, and handling invoices and records.

Candidates should have experience as a Service Advisor in a motor garage, a full driving licence, and excellent communication skills.