Audiology Retail Administrator

Specsavers; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is looking for a Retail Administrator Assistant to ensure smooth and efficient store operations through effective administrative support and customer service. The role involves managing daily tasks, maintaining records, and training will be provided for hearing services. The ideal candidate will have strong organizational skills and experience in customer service, along with excellent communication abilities. This is a full-time position with a range of employee benefits including discounted services and an extra day off for your birthday.

Benefits

Friends and Family discount

Discounted benefits scheme

Extra day off for your birthday

Confidential employee helpline

Outstanding clinical and professional development

Discounted hearing and eyecare benefits

Enhanced company sick pay scheme

Qualifications

• Strong administrative and organisational skills required.
• Experience in customer service preferred, ideally in retail or healthcare.
• Excellent verbal and written communication skills are necessary.
• Proficient in using computer systems and managing data is essential.
• Must have attention to detail and ability to work independently.

Responsibilities

• Manage daily administrative tasks to support store operations.
• Maintain accurate records of appointments and interactions.
• Coordinate internal communications.
• Monitor and manage stock levels and deliveries.
• Handle inbound and outbound customer calls professionally.

Skills

Strong administrative and organisational skills

Experience in customer service

Excellent verbal and written communication

Proficiency in using computer systems

Attention to detail

Job description

Overview

Retail Administrator Assistant – To ensure smooth and efficient store operations through effective administrative support, customer service via phone, payments. This role is office-based, with occasional support on the shop floor as needed. Full training will be provided in hearing services.

Responsibilities

• Manage daily administrative tasks to support store operations and ensure a seamless and well‑organised customer journey.
• Maintain accurate records of appointments, customer interactions, and operational data.
• Coordinate internal communications and support the team.
• Monitor and manage stock levels, deliveries, and supplier communications.
• Ensure compliance with company policies and guidelines.
• Handle inbound and outbound calls professionally, assisting customers with appointments, product queries, and service updates.
• Provide advice on frame and lens options, hearing devices, and general optical services.
• Resolve customer concerns and queries efficiently, ensuring a positive experience.
• Full training will be provided in hearing services, including product knowledge and customer service standards.

Essential Qualifications

• Strong administrative and organisational skills.
• Experience in customer service, ideally in a retail or healthcare setting.
• Excellent verbal and written communication.
• Proficiency in using computer systems and managing data.
• Attention to detail and ability to work independently.

Desirable Qualifications

• Familiarity with audiology products and services.

Behaviours

• Care for Each Other – Supportive and respectful team member.
• Work as One Team – Collaborative and customer‑focused.
• Keep It Simple, Get It Done – Efficient and proactive.
• Always Improve Things – Open to feedback and continuous improvement.
• Treat Money Wisely – Responsible and cost‑conscious.
• Do the Right Thing – Ethical and goal‑oriented.

Benefits

• Salary – DOE
• Friends and Family discount
• Full time 37.5 will include Saturday working
• Specsavers Perks – discounted benefits scheme
• Extra day off for your birthday
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Discounted hearing and eyecare benefits
• Enhanced company sick pay scheme