Audio Visual Service Engineer

Unified Support; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prominent AV support company in the Midlands seeks an Audio Visual Service Engineer to provide field-based service and support. The successful candidate will work on audio-visual systems, video conferencing, and control equipment, with a salary of up to £45,000 depending on experience. The role requires 4+ years of relevant experience and strong technical capabilities. A monthly car allowance is also provided, emphasizing a balance between remote supporting and on-site responsibilities, ensuring a comprehensive client service experience.

Benefits

Monthly car allowance of £350

Qualifications

• 4 years of audio-visual experience in installation, onsite support.
• Ability to terminate cables, especially Cat5/6, RS232.
• Effective communication skills, especially client-facing.

Responsibilities

• Perform fault finding and repair of audio-visual equipment.
• Maintain site cleanliness and communicate with customers.
• Provide remote support via phone/email.

Skills

Audio DSP-based systems

Custom Control Systems

Video Conferencing

Digital Signage Systems

Good Communication Skills

Education

AVIXA CTS qualification

Tools

QSC

Cisco

Extron

Job description

Audio Visual Service Engineer

To provide midlands field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Midlands. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.

Responsibilities

• Post-implementation fault finding, testing and repair of audio-visual equipment across various job sites and client types.
• Onsite work ~80% including servicing, maintenance, diagnostics, firmware updates, and client training.
• Remote support (~20%) via phone/email, providing technical assistance and post-job / PM reporting.
• Provide on‑site tech cover (annual leave, sickness, ad‑hoc) and adhere to site rules, procedures and H&S.
• Maintain site cleanliness and communication with customers and site contacts.
• Product research and development for client requirements and continuing professional development.

Knowledge & Key Skills

• Audio (Program and Speech, DSP‑based systems) – QSC, Biamp, Shure, and Poly sound structure
• Projection and Display Devices (Maintenance)
• Custom Control Systems – AMX/Crestron/Extron/SY
• Audio and Video Conferencing – Cisco/Lifesize/Polycom/Zoom/Microsoft Teams
• Microsoft Hub
• Digital Signage Systems – Scala/OneLAN/Brightsign
• Video Wall Display Systems – Datapath/Dexon
• IPTV – Exterity / Tripleplay
• Live Event Work – VC/Presentation/Broadcast
• Configuration, diagnostics, firmware updates of videoconferencing codecs and AV hardware
• Site cleanliness / communication with customers / adherence to H&S
• Ad hoc on‑site tech cover – annual leave, sickness
• Remote support – 20%
• Completing post‑job and PM reports
• Providing phone/email tech support
• Product research and development for client requirements
• Continue with PDP and applicable training
• IMS and quality policy awareness and development

Essential

• 4 years audio‑visual experience – installation, onsite, tech support
• Ability to terminate cables (particularly Cat5/6, RS232, audio TRS)
• Knowledge of audio room acoustic optimisation within various environments
• Effective communication skills at all levels, especially client‑facing
• Good numeracy and written skills
• Well organiser with ability to prioritise workload effectively whilst dealing with clients proactively
• Quick response to service desk tickets
• Able to work individually and as part of a team
• Good time‑keeping and dressed appropriately for the job
• Fully compliant with The Health and Safety at Work Act 1974
• Clean driving licence and current passport holder
• AVIXA CTS qualification

Desirable

• Crestron P101 certification
• Extron School of AV certification
• Cisco CCIP certification
• Microsoft Teams core skills
• Networking knowledge – identifying issues regarding Dante/AES67 in respect of QoS/PTP/IGMP