Audio Visual Project Co-Ordinator

Unified Support; England; On-site; GBP 35,000; Full time

Job summary

A leading support services company in the UK is seeking an Audio Visual Project Coordinator to provide operational support to clients and internal teams. This role involves managing teams, ensuring project quality, and maintaining high customer satisfaction. Ideal candidates should demonstrate strong customer service skills, effective communication, and the ability to multitask in a fast-paced environment. The position is office-based at the client's HQ in Maidenhead and requires commuting proximity.

Benefits

Salary up to £35K based on experience

28 days holiday including bank holidays

Bupa Healthcare after 6 months

Bonus scheme of 10% after probation

Qualifications

• Strong customer service and support focus.
• Good interpersonal and communication skills.
• Ability to multitask and work under pressure.

Responsibilities

• Provide operational support to clients and internal teams.
• Manage and coordinate team sessions.
• Quality assurance of project collateral.
• Assist in project closing and documentation.

Skills

Customer service focus

Good interpersonal skills

Self-motivated

Ability to multitask

Team player

PC skills – Excel, Word, PowerPoint

Job description

Audio Visual Project Coordinator

To provide high‑quality operational support to our client’s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office‑based at our client’s HQ in Maidenhead, all candidates will need to live within a commutable distance.

The Benefits

• Salary up to 35K based upon experience
• 28 days holiday, including the 8 bank holiday days – incremental increases for long service
• Bupa Healthcare after 6 months, including dental cover
• Bonus scheme – company scorecard bonus, not a contractual bonus. Value is 10% of base salary after probationary period

Accountabilities & Key Skills

• BTO owner – managing and coordinating team sessions and master project list
• Quality assurance of project collateral received and created for all projects across the team from start to finish
• Responsible for closing projects and ensuring the as‑built drawings are in the configuration
• Creating and distributing RAMS when required
• Attendance at all BTO team calls for awareness of current projects
• Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager
• Managing small projects where there is no Project Manager – booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, reviewing the final sign‑off
• Assisting the sales team with internal documentation
• Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs
• Coordinating Site Survey Projects – arranging resources and booking dates with the customer, obtaining documentation and forwarding the site surveys to the Sales Consultant
• Supporting the Senior PC in day‑to‑day activities

Essential

• Strong customer service and support focus with a desire to deliver a high‑quality service
• Good interpersonal and communication skills
• Self‑motivated with the ability to take ownership and responsibility
• Ability to multitask, work under pressure, and meet tight deadlines
• A desire to learn and improve skills and knowledge
• Fast learner, energetic, enthusiastic
• Positive can‑do attitude
• Team player
• Good numeracy and written skills
• PC skills – Excel, Word, PowerPoint
• Processing PM and Design Team Timesheets as allocated by the Operations Manager
• FOH Phone answering
• IMS and Quality Policy awareness and development
• Supporting the PM or Operations Manager in calls/ad‑hoc administration requirements

Critical Success Factors

• Achieving high levels of customer satisfaction
• Demonstrations of ownership of problems
• Delivering projects within agreed timescales
• Comply with departmental processes and procedures