Audi Service Advisor

Sytner Group; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive group in Huddersfield is seeking a motivated Service Advisor to provide outstanding customer care and ensure high service levels. You will act as a vital link between customers and the workshop, addressing their queries and keeping them informed. Ideal candidates will have strong organizational skills and a customer service background. Training will be provided for those without prior experience. The position offers a flexible work schedule.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Willingness to learn and progress.
• Experience in customer service is beneficial.
• Good administrative skills.

Responsibilities

• Provide outstanding customer care.
• Liaise with technicians about vehicle statuses.
• Keep customers informed at every stage of service.

Skills

Excellent organisational skills

Customer service background

Strong attention to detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Audi Huddersfield.

As a Sytner Service Advisor, you will provide outstanding customer care and act as the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage and answer any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses and ensure that vehicles are ready on time. You will also give the best advice on products and services to our customers.

Customers’ care always comes first; you’ll take the time to talk to people, build genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

About You

We welcome applications from individuals with a willingness to learn and progress, even if you do not have previous experience. Training is provided through our dedicated in‑house Learning & Development team and through outstanding manufacturer courses run by Audi to support your career.

Ideally, you will have excellent organisational and administrative skills along with strong attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge is advantageous but not essential.

Why Sytner?

Sytner Group is delighted to provide an industry‑leading benefits package and a culture that values continuous improvement, appreciation and the opportunity for every colleague to reach their full potential.

Benefits

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Diversity and Inclusion

At Sytner we are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information about reasonable adjustments and the recruitment process please click here.

Location

Huddersfield Audi – Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, United Kingdom, HD2 1UA