Assurance Manager

easyJet; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading low-cost airline is seeking an Assurance Manager to oversee quality assurance in ground operations. This role requires 3–5 years of experience in aviation compliance and a strong leadership approach to safety and service enhancements. Responsibilities include ensuring compliance with regulations and internal standards, collaborating on quality improvements, and producing reports for management. The position is full-time and based in Luton, requiring office presence three times a week.

Qualifications

• 3–5 years’ experience in aviation ground operations quality, audit, or compliance roles.
• Ability to lead assurance programmes and drive continuous improvements.
• Willingness to work in Luton office 3 times per week.

Responsibilities

• Ensure compliance with regulatory requirements (EASA, UK CAA), internal policies, and contractual obligations.
• Collaborate with cross-functional teams to develop quality improvement initiatives.
• Produce actionable reports and dashboards for senior management.

Skills

Aviation ground operations quality

Audit compliance

Leading assurance programmes

Continuous improvement

Job description

Assurance Manager (16530)

Description

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you :

• Have 3–5 years’ experience in aviation ground operations quality, audit, or compliance roles
• Enjoy leading assurance programmes and driving continuous improvement
• Can be in our fantastic Luton head office 3 x per week

The Team

Join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team manages and sets the policies and procedures for safety, readiness, regulatory compliance, training, and continuous improvement in Ground Operations, supporting a safe and on-time operation.

The Role

As Assurance Manager, you’ll lead the development, management, and execution of the quality assurance programme for ground operations. You’ll ensure operational activities meet regulatory, contractual, and internal standards, and drive corrective actions to enhance service delivery and safety outcomes.

What you’ll be doing :

• Ensure compliance with regulatory requirements (EASA, UK CAA), internal policies, and contractual obligations
• Collaborate with cross-functional teams to develop and implement quality improvement initiatives
• Support integration of new systems and processes, ensuring regulatory and internal compliance
• Produce clear, actionable reports and dashboards for senior management
• Attend and prepare for internal and external audits, leading documentation and evidence gathering
• Ensure departmental manuals are compliant and drive improvements with leadership
• Liaise with ground operations delivery teams, ground handlers, and partners to communicate standards and improvement plans
• Support contract management through quality performance reviews and feedback
• Promote a culture of quality, compliance, and continuous learning
• Oversee departmental standards assurance programmes, Bird strike Management LTD Station assessments, DAQCP audit programme, and centrally contracted activities
• Deliver the potable water policy with cabin appearance and Ground Ops teams
• Respond to external audit findings and report on delivery of the GO GOS SLA
• Act as relationship manager for Safety Culture

Business Area

Ground Operations

Primary Location

United Kingdom-London-London Luton Airport

Organisation

Ground Operations

Schedule

Full-time

Unposting Date

31 / 12 / 2025, 11 : 59 : 00 PM