Associate or Director – Commercial Property Management

Place North West; Manchester; On-site; GBP 35,000 - 40,000; Full time

Job summary

A dynamic private estate in the Northwest is looking for a Residential Property Manager to oversee their residential portfolio. Responsibilities include managing customer relationships, lease negotiations, and ensuring compliance with regulations. The successful candidate will work closely with the Head of Asset Management to maintain the estate's high standards. This role offers a competitive salary and benefits including a car allowance and private healthcare.

Benefits

Basic Salary £35,000 to £40,000 p.a.

Car Allowance up to £4,500 p.a.

Up to 20% Discretionary Bonus

Private Healthcare

Pension Contribution

25 days holidays plus bank holidays

Death in Service

Qualifications

• Previous experience in a similar role required.
• Full UK Driving Licence is necessary.

Responsibilities

• Drive lettings performance through third-party agents.
• Negotiate leases and handle renewals/terminations.
• Develop proactive customer relationships.
• Manage bad debt positions and customer service.
• Conduct regular property inspections.

Skills

Customer relationship management

Lease negotiation

Property inspection

Regulatory compliance

Contractor management

Job description

The Opportunity

Kingsley Recruitment is working exclusively in partnership with Tatton Estate, one of most dynamic private estates in the Northwest (commercial, residential and agricultural land), deeply rooted in the region’s heritage and committed to long-term stewardship, community engagement, and sustainability.

A Residential Property Manager is required which shall be a pivotal role, helping to drive the strategic and operational oversight of the Estate’s residential portfolio

The successful candidate will be working alongside the newly appointed Head of Asset Management, ensuring the Estate’s extensive residential portfolio is well-managed to the highest standard.

Main Responsibilities:

• Drive third party agents to deliver lettings performance and be responsible for potential customer assessment and selection and develop a robust process to ensure all potential customers are suitably referenced and assessed.
• Be responsible for lease negotiations with customers along with handling any lease renewals and terminations.
• Develop strong relationships with the Estate customer base to deliver a more proactive approach to customer management and ensure customers are retained and/or void periods are minimised.
• Work with the Transactional Finance outsource provider and the Finance Director to manage any bad debt positions and ensure suitable action is taken whilst maintaining customer service levels and Estate reputation.
• Be the primary point of contact for all customers ensuring complaints and issues are handled quickly and effectively.
• Carry out regular inspections and ensure the properties are in good condition and any issues have been reported and addressed.
• Work with the Building Surveyor to identify the need for technical inspections and condition reporting to develop a suitable programme for repairs and maintenance of Estate assets in line with business plans and Estate cashflow.
• Be responsible for delivering any activity required to ensure the portfolio meets all regulatory, conservation and compliance requirements and maintain a robust risk and compliance reporting process in line with Estate and sector best practice.
• Ensure customer data and billing arrangements are up to date at all times and take the lead on the successful negotiation of any lease disputes that may arise.
• Support the Building Surveyor in the successful tendering and management of any capital or maintenance project across Estate assets to ensure that the end product is of suitable quality and will meet with customer satisfaction.
• Establish and maintain strong working relationships with approved contractors.
• Work with the team to source and onboard new contractors to expand contractor base and support service delivery.
• Support the Asset Managers with any ad hoc reporting or activity required.
• Keep accurate records using the property management system.

Pre-Requisites:

• Previous experience of working in a similar role
• Full UK Driving Licence

Remuneration & Benefits include:

• Basic Salary £35,000 to £40,000 p.a. (D.O.E.)
• Car Allowance up to £4,500 p.a. (D.O.E.)
• Up to 20% Discretionary Bonus
• Private Healthcare
• Pension Contribution
• 25 days holidays plus bank holidays
• Death in Service

To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on 07879 413 765 or email a copy of your latest CV to [e-mail] quoting the position and reference AK3407236 for this role.

N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.