Assistant Store Manager — Lead Service & Merchandising

British Heart Foundation; Truro; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

38 days annual leave

Wagestream

Holistic support leave

Enhanced family policies

Health cash plan

24/7 Virtual GP

Pension with employer contribution up

Cycle to work scheme

Discounts on gym memberships

Discounts with retailers

Job summary

British Heart Foundation in Truro is hiring an Assistant Store Manager to support the Store Manager with the day‑to‑day running of the home store and to take full responsibility in their absence. The role requires flexibility to work across seven days, including weekends and bank holidays, and a proactive approach to leading staff and volunteers to deliver an outstanding customer journey.

You will drive sales through both physical and digital channels, maintain retail standards, help recruit and

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with a recognition of right result, right way.

Responsibilities

• Support the Store Manager with the day to day running of the store and take full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey.
• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Skills

Customer facing role

Supervisory experience

Commercial mindset

Inclusive leadership

Customer service excellence

Results orientation

Job description

British Heart Foundation in Truro is hiring an Assistant Store Manager to support the Store Manager with the day‑to‑day running of the home store and to take full responsibility in their absence. The role requires flexibility to work across seven days, including weekends and bank holidays, and a proactive approach to leading staff and volunteers to deliver an outstanding customer journey.

You will drive sales through both physical and digital channels, maintain retail standards, help recruit and