Assistant Store Manager: Lead Service & Merch

British Heart Foundation; Workington; On-site; GBP 11,000 - 18,000; Full time

Job summary

British Heart Foundation in Workington is hiring an Assistant Store Manager to join our home store team. The role supports the Store Manager, covers day-to-day operations and takes responsibility in their absence, while inspiring staff and volunteers to deliver excellent customer service across our physical and online channels.

You will help achieve sales targets, maintain visual merchandising standards, assist with volunteer recruitment and development, and contribute to stock generation.

Qualifications

• Flexibility to work 35 hours per week across 7 days including weekends and bank holidays.
• Experience in store or team leadership is helpful.
• Customer-focused approach with ability to motivate staff and volunteers.

Responsibilities

• Assist the Store Manager with daily store operations.
• Take responsibility in the Store Manager's absence.
• Ensure high standards of customer service and visual merchandising.

Job description

British Heart Foundation in Workington is hiring an Assistant Store Manager to join our home store team. The role supports the Store Manager, covers day-to-day operations and takes responsibility in their absence, while inspiring staff and volunteers to deliver excellent customer service across our physical and online channels.

You will help achieve sales targets, maintain visual merchandising standards, assist with volunteer recruitment and development, and contribute to stock generation.