Assistant Store Manager - Lead Sales & Team Growth

British Heart Foundation; Banbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

38 days annual leave (plus buy/sell)

Wagestream early wage access

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP

Pension up to 10%

Cycle to work

Gym discounts

Retailer discounts

Job summary

British Heart Foundation is seeking an Assistant Store Manager for our Banbury Home store to support day-to-day operations and lead the team in the manager's absence. The role balances sales targets with superb customer service, merchandising, and volunteer development in a fast-paced charity retail environment.

The successful candidate will be flexible to work weekends and bank holidays on a rota, with experience in customer-facing roles and supervisory responsibilities, driving results while

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• Commercially driven with ideas to improve performance.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and retail standards.
• Results-driven with integrity and right approach.

Responsibilities

• Support the Store Manager with day-to-day running of the store.
• Take full responsibility in the manager's absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey.
• Maintain high standards of customer service and visual merchandising.
• Drive sales through physical and digital channels.
• Assist with recruitment and development of volunteers.

Skills

Customer-facing experience

Supervisory experience

Commercial mindset

Inclusive team development

Customer service excellence

Results-driven

Job description

British Heart Foundation is seeking an Assistant Store Manager for our Banbury Home store to support day-to-day operations and lead the team in the manager's absence. The role balances sales targets with superb customer service, merchandising, and volunteer development in a fast-paced charity retail environment.

The successful candidate will be flexible to work weekends and bank holidays on a rota, with experience in customer-facing roles and supervisory responsibilities, driving results while