Assistant Store Manager: Lead Service, Sales & Merchandising

British Heart Foundation; Guildford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

38 days annual leave (plus buy/sell)

Wagestream access to wages

Holistic support leave up to 10 days

Pension with employer contribution up

Staff discount 25%

Health cash plan

24/7 Virtual GP

Cycle to work scheme

Discounts with retailers

Job summary

British Heart Foundation in Guildford is seeking an Assistant Store Manager to support the Store Manager and lead a team in a busy fashion store environment. You will be responsible for daily operations, staff and volunteer supervision, and driving excellent customer service across in-store and online channels.

You will play a key role in merchandising, achieving targets, recruitment and development of volunteers, and contributing to campaign activities while supporting stock management.

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with a recognition of right result, right way.

Responsibilities

• Support the Store Manager with day-to-day running of the store.
• Take full responsibility in the Store Manager's absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey reflecting our values.
• Contribute to store success by: highest standard of customer service, achieving targets, visual merchandising, maximizing sales through physical and digital channels, recruiting and developing volunteers, helping with campaign activities, and stock generation.

Skills

Customer facing

Supervisory experience

Commercially driven

Inclusive leadership

Customer service excellence

Target driven

Job description

British Heart Foundation in Guildford is seeking an Assistant Store Manager to support the Store Manager and lead a team in a busy fashion store environment. You will be responsible for daily operations, staff and volunteer supervision, and driving excellent customer service across in-store and online channels.

You will play a key role in merchandising, achieving targets, recruitment and development of volunteers, and contributing to campaign activities while supporting stock management.