Assistant Manager — Lead Store Growth & Guest Experience

Starbucks EMEA; Alsager; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

28 days holiday a year

Free drinks on shift

Bean stock options for partners

Comprehensive training

Partner discounts

Life assurance

Employee assistance programme

Career progression opportunity

Job summary

Starbucks in the United Kingdom is seeking an Assistant Manager to lead a dynamic store, delivering outstanding customer experiences, and owning operational standards and KPI performance.

You will coach partners, manage shifts, support product launches, and embed new initiatives while upholding health and safety standards. This role offers comprehensive training, benefits, and clear opportunities for career progression within Starbucks.

Qualifications

• Experience leading a team in a fast-paced retail/hospitality environment.
• Ability to translate metrics into actions and manage people and operations.
• Growth mindset and willingness to develop leadership skills.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experience.
• Own KPI delivery including labour, waste, and sales performance.
• Manage shift plans and routines to optimise customer experience.
• Coach partners and provide feedback to drive performance.
• Act as duty manager when scheduled and uphold brand standards.
• Use data to inform decisions and drive shift improvements.

Skills

Team leadership

Customer service

Analytical thinking

Job description

Starbucks in the United Kingdom is seeking an Assistant Manager to lead a dynamic store, delivering outstanding customer experiences, and owning operational standards and KPI performance.

You will coach partners, manage shifts, support product launches, and embed new initiatives while upholding health and safety standards. This role offers comprehensive training, benefits, and clear opportunities for career progression within Starbucks.