Assistant Store Manager - Ashford Designer Outlet (40 hours)

RITUALS COSMETICS UK LIMITED; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Dartford is seeking an Assistant Store Manager to motivate the team and enhance customer experiences. You will be responsible for supporting the Store Manager, fostering a positive store culture, and driving sales through exceptional service. The ideal candidate has retail or hospitality experience and strong people management skills. This role comes with a competitive bonus scheme and additional employee benefits.

Benefits

Competitive bonus scheme

Employee discount

Numerous wellbeing initiatives

Company & Team Events

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Experience in sharing knowledge to drive behavioural change and develop others.

Responsibilities

• Motivate the team and ensure a meaningful shopping experience.
• Support the Store Manager and act as second-in-command.
• Drive customer satisfaction and sales.

Skills

People management skills

Communication

Problem-solving skills

Job description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You're also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you're dedicated to driving your store's performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You'll act as a role model for your team and a true ambassador for Rituals. You'll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you'll help to recruit, hire and retain a diverse and talented store team, you'll coach your team members to help them feel more engaged while achieving their full potential and finally, you'll serve as your Store Manager's right hand by helping them with day-to-day business activities!

Bring all of you:

High on energy, low on ego and with a little bit of humour!

You are 'one of a kind' because your ability to encourage others and reach your store's goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

Qualifications

Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.

• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.

Benefits

Competitive bonus scheme

• Rituals employee discount
• Numerous wellbeing initiatives and EAP
• Company & Team Events