Assistant Store Manager (38 hours) - Swindon

New Balance; Swindon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Retail Bonus Scheme

Staff discount

Great development opportunities

Inclusive working environments across

Europe region project involvement

Flexible uniform package

Job summary

New Balance in Swindon is seeking a store associate supervisor who can engage, excite and educate customers from the moment they walk through the door. You will support the Store Manager in day-to-day operations, lead a team, drive sales and ensure excellent customer service throughout the store.

You will analyse performance, train staff on NB technologies and products, manage scheduling, and contribute to a loss-prevention mindset while upholding company policies and delivering a great in-store

Qualifications

• Experience in a supervisory role is essential.
• Strong customer service skills and passion for retail.
• Ability to lead, coach and develop a team.
• Knowledge of retail KPIs and how to impact sales.
• Willingness to work weekends and holidays.
• Excellent communication and maths basics.

Responsibilities

• Analyses store performance and adjusts to improve productivity.
• Delivers outstanding customer service to boost sales and customer experience.
• Trains and guides team on products, NB technologies and seasonal goods.
• Coordinates rota and scheduling.
• Supports recruitment, induction and development of staff.
• Acts as key holder, managing sales, stock and customer queries.

Skills

Team Player

Supervisory experience

Lead and coach

Retail KPIs

Retail experience

Customer service

Retail passion

Willingness to learn

Basic maths

POS systems

Effective communication

Flexible schedule

Tools

POS register systems

Job description

JOB MISSION:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in co-ordinating rotaand scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package