Store Manager

Frasers Group; Castleford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Retail bonus scheme

Inclusive environment across Europe

European project involvement

Job summary

New Balance is seeking a store associate with supervisory potential to join our retail team. You will engage customers, drive sales, and support the Store Manager in day-to-day operations of the store.

Key duties include analysing store performance, coaching staff, managing stock and POS transactions, and delivering exceptional service to every guest. You will also assist with recruitment, training and loss prevention efforts across the shop floor and back of house.

Qualifications

• Supervisory experience in a retail environment.
• Strong customer service skills and a passion for retail.
• Knowledge of retail KPIs and loss prevention basics.
• Ability to lead a team and coach others.

Responsibilities

• Analyses store performance and makes adjustments to boost productivity.
• Delivers excellent customer service to maximise sales.
• Leads and trains the team on products and seasonal lines.
• Supports recruitment, induction and development of staff.
• Manages store operations, stock control and POS transactions.
• Handles inquiries and escalation of customer issues.

Skills

Team leadership

Supervisory experience

Retail KPIs

Customer service

Sales driven

Willingness to learn

Tools

POS registers

Job description

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Inclusive working environments across all our European locations
• Project involvement across our European region

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.