Retail Associate (16 hours / 3 Months FTC) - Bridgend

New Balance; Bridgend; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across…

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance in the United Kingdom (Wales) is seeking enthusiastic retail associates who can engage, excite, educate and entertain customers from entry to exit. You will be a true brand ambassador and deliver memorable service in a fast-paced environment.

This role emphasizes hitting personal KPIs, delivering exceptional customer satisfaction, and contributing to store performance while upholding health and safety standards and company policies.

Qualifications

• Team player with strong customer focus.
• Excellent customer service and communication skills.
• Passion for retail and sales.
• Willingness to learn and adapt.
• Ability to perform basic maths and retail operations.
• Able to work flexible weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction throughout the in-store journey.
• Help keep the store commercially aligned with company guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards in store.
• Perform other duties as required by management.

Skills

Team Player

Customer service skills

Retail and sales passion

Desire to learn

Basic maths and retail operations

Effective communication skills

Flexible schedule including weekends/H

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package