Assistant Store Manager (38 hours) - Swindon

New Balance Athletic Shoes (UK) Limited; England; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across‑

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance Athletic Shoes (UK) Limited is seeking a proactive Store Supervisor to lead a busy retail floor. You will coach the team, drive sales, and ensure exceptional customer service while upholding brand standards across our locations.

You will analyse store performance, coordinate scheduling, manage stock and loss prevention, and support the Store Manager in daily operations. The role requires weekend and holiday availability and a passion for sport and retail.

Qualifications

• Proven supervisory experience in retail.
• Strong customer service and communication skills.
• Ability to lead and coach a team.
• Knowledge of retail KPIs and POS systems.
• Flexibility to work weekends and holidays.
• Desire to learn and develop within a brand.

Responsibilities

• Analyses store performance (bestsellers, space, etc.) and adjusts to boost productivity.
• Delivers excellent customer service and grows sales through the customer experience.
• Leads and coaches the store team to meet brand standards.
• Supports recruitment, induction, and development of staff.
• Coordinates rota and scheduling; manages stock and loss prevention.
• Acts as key holder and represents the store on the shop floor and back of house.

Job description

JOB MISSION: New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in co-ordinating rotaand scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.