Assistant Store Manager (38 hours) - Leeds

New Balance; Leeds; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across欧

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance stores in the United Kingdom seek enthusiastic associates to engage, educate and entertain customers from the moment they walk through the door. You will support the Store Manager in day-to-day operations and help drive sales through exceptional service.

We value a passion for retail, strong communication, and a willingness to learn. This role requires flexibility, including weekends and holidays, and offers great development opportunities with a generous staff discount.

Qualifications

• Team player with supervisory experience.
• Ability to lead and coach a team.
• Knowledge of retail KPIs.
• Customer service skills.
• Flexible schedule including weekends and holidays.
• Effective communication skills.
• Desire to learn.
• Basic maths and retail operations.
• Understanding of POS register systems.

Responsibilities

• Analyse store performance (bestsellers, space, etc.) and adjust to boost productivity.
• Deliver total customer satisfaction via service model and boost sales through customer experience.
• Train team to meet or exceed customer expectations.
• Guide and train team on NB technologies and seasonal products.
• Coordinate rota and scheduling.
• Minimise losses by monitoring loss prevention procedures.
• Support recruitment, induction, and development of store team.
• Key holder for the store and active on shop floor/back of house.
• Handle inquiries and escalate customer complaints.
• Understand and support store operations and policies.
• Perform other duties as required by the business or Store Manager.

Skills

Team Player

Supervisory experience

Lead and coach a team

Retail KPIs

Customer service skills

Passion for retail and sales

Desire to learn

Basic maths

POS systems

Effective communication

Weekend/holiday availability

Tools

POS register systems

Job description

JOB MISSION:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in co-ordinating rotaand scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package