Retail Supervisor (38 hours) - Birmingham

New Balance; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across

Generous staff discount

Project involvement across our

Flexible uniform package

Job summary

New Balance is seeking retail associates to engage, excite, educate and entertain our customers from the moment they walk through the door. You will join a team focused on delivering exceptional service and achieving personal KPIs while upholding store standards.

As part of our European network, you’ll benefit from flexible uniform packages, a generous staff discount, and opportunities for development across our stores.

Qualifications

• Previous retail experience desirable or proven experience in a team environment.
• Demonstrate customer service skills.
• A passion for retail and sales.
• Desire to learn.
• Ability to perform basic maths and general retail operational processes.
• Understanding of POS register systems.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Open and close the store following the correct company procedures.
• Encourage continuous improvement through ongoing feedback.
• Support the Store Management team on overall store and back of house standards.
• Assist in training and coaching Associates.
• To achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey.
• Help to ensure the store remains commercial as possible following company guidelines.
• Adhere to company's policies and procedures.
• Responsible for maintaining health, safety, and environmental standards in store.
• Perform other duties as required from the management team.

Skills

Team Player

Customer service

Retail sales

Communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team.

MAJOR ACCOUNTABILITIES

• Open and close the store following the correct company procedures
• Encourage continuous improvement through ongoing feedback
• Support the Store Management team on overall store and back of house standards
• Assist in training and coaching Associates
• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
• Help to ensure the store remains commercial as possible following company guidelines
• Adhere to company's policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that as required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Previous retail experience desirable or proven experience in a team environment
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package