Assistant Store Manager

Oliver Bonas; Watford; On-site; GBP 125,000 - 150,000; Full time

Job summary

A retail company in Watford is seeking an Assistant Store Manager to join their team. The role involves working closely with the Store Manager to drive sales and motivate the team. Responsibilities include analyzing performance reports, leading by example, and ensuring exceptional customer experiences. The ideal candidate will possess strong team management skills, a positive attitude, and a focus on customer service. This is a flexible full-time position with competitive salary and benefits.

Benefits

Generous employee discount up to 60% off

24-hour employee assistance program

Flexible holiday - 30 days

Annual discretionary profit-related bonus

Free membership for health cash plan

Auto-enrolment into pension plan

Refer a Friend incentive

Enhanced parental leave

Mental Health First Aider support

Free refreshments in store

Qualifications

• Experience in team management.
• Positivity and readiness to tackle challenges.
• Kind and considerate towards customers and colleagues.
• Exceptional organizational skills and natural ability to multi-task.
• Demonstrated commercial awareness.

Responsibilities

• Analyze reports to measure store success.
• Work with KPIs to evaluate performance.
• Lead by example and guide team members.
• Ensure team delivers exceptional customer experiences.
• Support store manager with meetings and appraisals.
• Develop and support career progression for team members.

Skills

Team management

Positive attitude

Customer service

Organizational skills

Multi-tasking

Commercial awareness

Job description

We are looking for a Assistant Store Manager to join Team OB in our Watford store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

Responsibilities

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store's performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store's objectives are being met.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Qualifications

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who's looking for opportunities to learn more.

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our EDI commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

Location

Watford

Competitive salary plus benefits Full time, Bonas Benefits

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store