Assistant Store Manager

Claire's; Thurrock; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading fashion retail company is seeking an Assistant Store Manager to drive sales and provide exceptional customer experiences in Thurrock. The role involves managing store performance, engaging with customers, and training team members. Ideal candidates are sales-driven, possess retail management experience, and are confident in providing piercing services. An excellent opportunity to work in a creative and supportive environment with growth potential and attractive employee benefits.

Benefits

Medical, Dental, Vision benefits

Generous employee discount

Opportunities for advancement

Inclusive work environment

Qualifications

• At least one year of retail management experience preferred.
• You can conduct piercings and deal with young or anxious customers.
• Strong grasp of mathematics for inventory management.

Responsibilities

• Drive store sales by enhancing customer experience and upselling products.
• Provide personalized styling advice and enhance shopping journeys.
• Ensure the store runs smoothly with accurate inventory and visual appeal.

Skills

Sales-driven mindset

Customer-centric approach

Strong communication skills

Retail management experience

Confidence in piercing services

Ability to work independently

Education

High school diploma or equivalent

Tools

POS system

Job description

Assistant Store Manager Opportunity

Join the team. Drive Sales. Be the Most You!

At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You'll be at the forefront of driving store performance.

• Customer Engagement & Experience: Every customer interaction is a chance to create a loyal shopper! Use your enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey.

• Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.

• Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing to drive foot traffic.

• Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top‑note customer service.

• Trend‑Driven Brand Representation: Showcase Claire's products and services with enthusiasm. Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.

About You

• Sales‑Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
• Customer‑Centric Approach: You're passionate about providing exceptional service and creating memorable shopping experiences.
• Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
• Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale.
• Ability to Work Independently & Self‑Motivated: You are organized, can take charge when needed, and may work alone at times.

Job Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You hold a high school diploma or equivalent and have a minimum of one year of retail management experience, along with at least one year of overall retail experience.
• You can stand during scheduled shifts and maneuver 11‑35kg (25‑75lbs).
• You can bend, stoop, extend reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and strieve to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self‑expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You're a driven team player with a positive attitude and willingness to learn.
• You're self‑motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Perks and Benefits

• Full‑Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)
• Generous employee discount on Claire's products
• Opportunities for advancement and career development
• Fun and inclusive work environment with supportive teammates

Candidate Journey

Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face‑to‑face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self‑expression, while also giving us a chance to get to know you better.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under‑represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.