Assistant Store Manager

Lakeland; Guildford; On-site; GBP 26,000; Full time

Job summary

A retail company in Guildford is seeking an assistant store manager to support the store manager in leading an engaged team. Responsibilities include coaching and developing staff to deliver exceptional customer service and driving store performance. Candidates should have previous managerial experience, strong interpersonal skills, and a good understanding of KPIs. The role supports flexible hours and offers benefits such as a company discount and pension scheme.

Benefits

20% Company Discount

Pension Scheme opportunities

Company Uniform

Qualifications

• Previous experience in an assistant manager role or similar.
• Ability to manage and motivate colleagues daily.
• Experience in recruitment and performance reviews.

Responsibilities

• Support the store manager in leading and managing a team.
• Coach, develop, and inspire the store team.
• Drive standards and create a great place to work.

Skills

Strong selling and customer service skills

Great communication and interpersonal skills

Understanding of KPIs

Intermediate IT skills

Job description

About the Role

Permanent - 37 hours (will consider 30, 32 or 34hrs)

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

About You

• Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.
• Strong selling and customer service skills
• Great communication and interpersonal skills
• An understanding of KPI’s and an ability to drive performance
• Experience in recruitment and performance reviews
• Experience in managing workflow schedules
• An ability to manage, organise and motivate your colleagues on a day to day basis
• An ability to train others and engage them in all aspects of being part of a busy store team
• An ability to encourage and coach your colleagues to achieve their own potential
• Existing knowledge of Lakeland and our products
• A positive attitude to change and development
• Intermediate IT skills (eg word and excel)

About Lakeland

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits

• 20% Company Discount
• Pensions Scheme opportunities
• Company Uniform