Assistant Store Manager

ME+EM; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading luxury fashion brand in Greater London is seeking an Assistant Store Manager to oversee the store and support team morale. This role emphasizes customer service and team management while ensuring adherence to company policies. The ideal candidate will have a minimum of 2 years in a fast-paced retail environment and a strong commercial understanding of modern luxury. Employee benefits include generous leave, a pension scheme, and discounts.

Benefits

33 days annual leave

Birthday off

Pension Scheme

Group Life Insurance

Employee Assistance Programme

Staff uniform

Generous Staff Discounts

Annual Volunteer Day

Cycle to Work Scheme

Tech Scheme

Eye Care Vouchers

Social events and parties

Qualifications

• 2 years of experience in a high volume, fast-paced environment preferred.
• Experience in retail management and team leadership.
• Strong ability to coach and develop team members.

Responsibilities

• Act as the person in charge in the absence of the Manager.
• Provide exceptional customer experience.
• Support team morale and resolve people-related issues.

Skills

People management

Commercial understanding

Visual Merchandising

Organization

Communication skills

Proactive mindset

Job description

Job Details

• Job Title: Assistant Store Manager
• Reporting to: Store Manager
• Location: Brook Street, London
• Contract Type: Full time, 37.5 hours per week

About Us

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the managers absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.

Responsibilities

• Act as the person in charge in the absence of the Manager.
• Second point of call for all people related issues within your store. Support and listen to your team. If not confidential, share information with the Store Manager.
• Carry out daily training and coaching with the team by leading by example on the shop floor.
• Assist with managing staff admin including hours worked against what is recorded in Humanity.
• Arrange cover in the absence of the manager.
• Ensure breaks are taken whilst being the manager in charge.
• Keep up to date with company policies within the handbook and ensure the team are complying.
• Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
• Understand the store target and relay this to the team.
• Encourage dress code compliance following the policy.
• Attend meetings in the absence of the manager.

Customer

• Provide the best most luxurious customer experience to all who visit the store.
• Be confident in building organic and long-lasting relationships with customers.
• Aware of the importance of CRM.
• Carry out personal styling sessions with confidence.
• Promote where possible the omni channel experience.

Product

• Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
• Ensure the store display represents the design intent for each garment.
• Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
• Assist with the store recall process.

System

• Understand the Elucid back office and be a super user for back-office processes.
• Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.

About You

• Experience in people management in a high volume, fast paced environment (2 years preferred).
• Commercial understanding of modern luxury.
• Confident in Visual Merchandising.
• Highly organised and a proactive leader.
• Coach, detail oriented and enthusiastic.
• Able to provide examples of exceptional results in Retail.
• An enthusiasm for store management and Brand leadership.
• Team player, communication skills, positive attitude, proactive, can-do mindset.
• Able to provide examples of leading by example, developing others and contributing to the success of the company.

Employee Benefits

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
• A day off to celebrate your birthday.
• Pension Scheme.
• Group Life Insurance.
• Employee Assistance Programme (EAP).
• Length of Service Award.
• Refer a Friend Scheme.
• Staff uniform for retail employees.
• Generous Staff and Friends and Family Discount.
• Annual Volunteer Day.
• Cycle to Work Scheme.
• Tech Scheme.
• Eye Care Vouchers.
• Real Living Wage Employer.
• Employee-led committees.
• Social events and biannual parties.
• Enhanced maternity and paternity package after 2 years of service.

Equal Opportunities

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.