Assistant Store Manager

British Heart Foundation; Bath; On-site; GBP 125,000 - 150,000; Part time

Job summary

A charitable organization in Bath is seeking an Assistant Store Manager for 21 hours per week. This role involves supporting day-to-day operations, inspiring staff, and ensuring high standards of customer service. Applicants should have experience in customer-facing and supervisory roles, demonstrating a passion for delivering exceptional service. This position offers various benefits, including 38 days annual leave and health cash plans. Flexibility to work weekends and bank holidays is required.

Benefits

38 days annual leave

Wagestream – early access to wages

Enhanced family policies

25% staff discount

Health cash plan

Access to a Virtual GP

Pension scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a customer-facing role is essential.
• Supervisory experience preferred.
• Commercially driven to encourage new ideas.
• Passion for delivering exceptional customer service.

Responsibilities

• Ensure the highest standard of customer service.
• Achieve targets and maintain visual merchandising.
• Support recruitment and development of volunteers.
• Maximize sales through physical and digital channels.

Skills

Customer service experience

Supervisory experience

Commercially driven

Inclusive approach

Passion for customer service

Results driven

Job description

Position Overview

We're looking for an Assistant Store Manager for 21 hours per week to join our fashion store team in Midsomer Norton BA3 2DD, so we could be the perfect match!

This role involves supporting the Store Manager with day‑to‑day store operations and assuming full responsibility in their absence. You'll inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.

Our stores trade 7 days a week and operate fast‑paced. We require flexibility to work weekends and bank holidays on a rota basis. Physical demands may arise due to collections, deliveries and donations, but the role is rewarding as you play a part in helping fund life‑saving research.

Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Responsibilities

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the Manager to generate stock

What We’re Looking For

• Experience in a customer‑facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven with a recognition of right result, right way

About BHF

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We fund cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK.

Benefits

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers