Assistant Shop Manager Tonbridge

Demelza; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A charitable organization in Tonbridge is seeking an enthusiastic Assistant Shop Manager to support the Shop Manager across a flexible seven-day trading week. The ideal candidate will help manage shop operations, enhance customer service, and maintain appealing visual merchandising. A background in retail and a passion for community engagement are essential. This role offers opportunities for personal development and participation in wellbeing events.

Benefits

Wellbeing events and support

Training and development opportunities

Training and development opportunities

Qualifications

• Experience in retail or charity sectors.
• Passionate about providing excellent customer service.
• Creative flair for visual merchandising.
• Proficiency in computer applications.

Responsibilities

• Run the shop in the absence of the Shop Manager.
• Prepare and sort donations for the shop floor.
• Maintain visual merchandising and update displays.
• Assist in managing and developing a team of volunteers.
• Handle moving and handling tasks.

Skills

Commercial or charity retail background

Customer service skills

Visual merchandising skills

Computer skills (Microsoft Office)

Job description

Overview

We are looking for a talented Assistant Shop Manager to work alongside the Shop Manager in our Tonbridge shop working flexibly across the seven day trading week.

Responsibilities

• Day to day running of the shop in the absence of the Shop Manager.


• Prepare and sort donations ready for the shop floor with a focus on gift aided donations.


• Maintain excellent visual merchandising on the shop floor and update window displays in line with the seasonal/events calendar.


• Assist in the management and development of a team of dedicated volunteers; prioritise workload and provide guidance and training.


• Handle moderate moving and handling tasks.

Qualifications

• Commercial or charity retail background.


• Enthusiastic, passionate and driven to ensure every customer and donor has the best possible customer service.


• Creative flare to maintain visual merchandising.


• Computer skills required, particularly knowledge of Microsoft Office.


• Age 18 or over.

Hours & Schedule

21 hours per week including Sunday plus 2 other days on a rota basis. 9:00 - 5:00 Mon - Sat 9-45 - 4:15 Sunday.

Benefits

• Wellbeing events and support.


• Access to benefits and wellbeing platform through Computershare Employee Assistance.


• Access to training and development opportunities.

Legal & Equality

Demelza is an equal opportunities employer. Registered Charity No. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Recruitment

For an informal chat please contact Shirley Winch Senior Area Manager via email.

Closing Date - 19 / 10 / 2025